How AUTOLINKER works

In one sentence

AUTOLINKER is a network of verified people and businesses for buying and selling parts, listing vehicles, and finding workshops and car services, all across Argentina. You do not need an account to browse. To buy, sell, use the chat or use the assistant, you do.

How to buy

1. Look for the part. Tell the AUTOLINKER assistant what you need (for example, "front bumper for a 2015 Honda Fit") or use the search and filters in Parts. We will always ask you for the model and year, because the same part changes from one year to the next.
2. If you cannot find it, create a purchase order. It goes out to suppliers, who can send you offers for 24 hours. You decide which one to accept; posting it does not oblige you to buy.
3. Pay inside AUTOLINKER, with the listing's Buy button, through Mercado Pago.
4. Get the part shipped or pick it up in person, depending on what the seller offers. Either way, you pay inside AUTOLINKER with safe purchase, never in cash. If you pick it up, check the part first and only then show your QR code: that is what confirms the delivery. This applies to businesses and private sellers alike.
5. Close the purchase. When you receive it, you can tap "I received it" to close the purchase and leave a rating. It is optional: it neither speeds up nor holds back the seller's payment.

Buying has no extra cost, except the voluntary donation to the fund (see below), which you can untick on every purchase. The commission, when there is one, is paid by the seller.

The whole conversation between buyer and seller goes through the AUTOLINKER chat and is kept on record. If there is a problem, that record is how we understand what happened. That is why we ask you not to pay or get paid outside the platform: outside AUTOLINKER, your money is not protected.

How to sell

1. Create your verified account and list the part with photos, condition, price and the cars it fits.
2. Choose your shipping companies. Only companies with a tracking number are accepted. If you have no active shipping, the listing shows "Shipping not available yet" and nobody can buy it.
3. When someone buys, upload the invoice (or accept the sales receipt issued by AUTOLINKER) and, when you ship, add the shipping receipt and the tracking number. They are your backup if there is a claim.
4. Get paid. The money is released according to the payout period of your Mercado Pago account (see below), minus the commission.

For vehicles and services (workshops, trades) there is no commission on the sale: you pay the listing plan.

Both private individuals and businesses (parts stores, salvage yards, workshops and dealerships) can sell. Salvage yards must enter their RUDAC number (Argentina's official registry of auto dismantlers) when they sign up.

The commission

• How much. It depends on the plan, and it is the same for new and used parts, no matter how much you sell in the month: Premium 4 %, Basic 5 %, Free 6 %.
• Who pays it. The seller. The buyer does not pay it.
• When it is charged. Only if there is a sale. It is deducted from that sale's payment when the payment is released, and AUTOLINKER sends you the invoice. If there was no delivery, there is no commission.
• Fee credited against commissions. Once the first year ends, the plan's monthly fee is credited against that same month's commissions: each month you pay whichever is higher, the fee or the commissions. Any excess does not carry over to the next month and is not refunded. With the annual plan, one twelfth of the yearly payment is credited each month.
• Dealerships. They pay no commission: only their fee.
• Mercado Pago cost. If you accept sales with digital payment, the Mercado Pago cost is added to the AUTOLINKER commission. It depends on the seller's province and on the payout period chosen (10, 18 or 35 days), plus IVA (Argentina's value-added tax). That cost is charged and invoiced by Mercado Pago, not by AUTOLINKER. Before you sign up, the Plans page shows the full table and an example of how much you keep from each sale.

Mercado Pago and protected payment

The buyer's payment is received and held by Mercado Pago, not by an AUTOLINKER account. AUTOLINKER does not hold users' money.

• When it is released to the seller. Within the seller's account payout period: 10, 18 or 35 days from payment. Each seller chooses it in My account → Sales, and the period in effect at the time of the sale stays fixed for that sale. The 35-day period is recommended, because it has the lowest Mercado Pago cost. Getting paid does not depend on scanning any code.
• What it protects. If the buyer does not receive the product, or it is not what was listed, the buyer files a claim and gets the money back. The same applies if the seller cannot deliver, does not ship in time, or the shipment never arrives.
• Open claim. While a claim is open, the release of the money is on hold.

Shipping

• The seller ships, with a company that offers tracking. AUTOLINKER does not ship anything.
• At checkout, the buyer fills in the details the shipping company needs and pays the shipping cost together with the purchase, unless the seller offers free shipping.
• After payment, the phone number and address needed for the shipment are unlocked. If someone asks you to pay outside the platform, transfer to an alias, or make a "separate" transfer, do not pay, and let us know.
• When the box arrives: check the outside before you sign and, if it is torn or wet, have it noted and take a photo. Film yourself opening it, without cuts: it is your best proof if something is wrong.

Plans

Each service is contracted separately: selling parts, listing vehicles and listing your service (workshop or trade). Prices are shown in Argentine pesos, with IVA included. Plan prices may be updated according to the platform's maintenance costs and inflation; any change is announced in advance and does not affect what has already been paid. The monthly plan can be cancelled whenever you want (the current month is not refunded). The annual plan is a single payment for twelve months of service and is equivalent to paying for 11 months.

During the first year, any account can activate Premium for free with one tap ("Get it free"). These are the plans and their prices.

Parts for private individuals

Parts for businesses

Vehicles and services: car sales pay no commission; you only pay the listing plan (dealerships, their vehicle pack). The same goes for workshops and trades: they pay the plan to list their service.

The plans also come with special tools, which are the real added value: market analysis, incoming purchase orders, support and a brand banner. Full details are on the Plans page.

Tokens. They are an internal AUTOLINKER currency used to feature listings. No plan includes them for free: you can get them free through the referral program, through gifts announced by AUTOLINKER, or you can buy them. Putting a listing on sale costs nothing.

The first year (opening period)

• During the first year (12 months) from the launch date, any account can activate Premium for free: in Plans, choose Premium and tap "Get it free". You keep it with no fee until the first anniversary of the launch. Anyone who prefers something simpler can stay on Free.
• The commission does not change because the plan is free at launch: from day one, each plan's normal commission applies (Premium 4 %; for those who do not activate Premium, the Free plan's 6 %).
• Dealerships: during that year they get the Premium pack of 15 vehicles with no fee (without tokens). From the 16th vehicle on, they pay according to their plan. A dealership's minimum payment is the 15-vehicle pack, even if it lists fewer.
• Workshops receive and take service orders without paying anything during the first year.
• When the year ends, nobody is moved to another plan automatically. Whoever activated Premium stays on Premium and can keep it (paying the fee) or switch to Basic or Free. Anyone who joins after the first year gets no fee-free months.
• The dedicated page that AUTOLINKER builds for businesses is free only for the businesses AUTOLINKER invites.

Technology innovation fund for people with disabilities

Part of what AUTOLINKER generates goes back to the community, for people with disabilities.

How it works

1 % of AUTOLINKER's net profit, after expenses, goes to the technology innovation fund for people with disabilities. AUTOLINKER puts it in: it costs the user nothing.

On top of that, each user can add a voluntary donation if they wish:

• 0.5 % of each sale they confirm, deducted together with the commission when each sale's payment is released;
• 0.5 % of each purchase, added at payment and which can be unticked on every purchase;
• if you list vehicles or your service, 0.5 % of the listing cost, added to that same payment.

It is turned on at sign-up or in My account → Plan and billing, and can be turned off whenever you want. Donors carry the donor badge on their profile from their first donation.

Everything donated goes to a special fund account, separate from the company's money.

What it is used for

Technology projects that improve the lives of people with disabilities: access to state-of-the-art surgery and the development of bionic prostheses.

The fund, in real time

Anyone can see it, without an account. Each donation comes in the moment the sale that generated it is released, and each withdrawal is published with its documentation. The 1 % of AUTOLINKER's net profit is added at the close of each financial year, once the profit is known.

Rules for withdrawing money from the fund

• Nobody can withdraw money without a justifiable, documented reason. Nobody: not even the founder or AUTOLINKER's majority shareholder. Even for a project he presents and approves himself, without documents backing the transaction not a single cent is touched.
• AUTOLINKER does not decide on or schedule surgeries: that is indicated and decided by each person's doctor. We only help cover the cost, and to decide whom to help we are advised by our medical team, who sign the approval with their name and license number.
• Every withdrawal is published with its reason, amount, date, who was paid (the hospital or the supplier), who approved it and the supporting documents (the signed approval and the invoice).
• Nobody's health data is requested or published. To show how the money was used, it is enough to know who was paid and how much.
• The person being helped never handles money: payment goes directly to whoever provides the service or sells the product (a hospital, a doctor, a professional, a supplier or a company), always with an invoice.
• Medical orders and quotes are scanned with the application, which confirms they are not fake, old or duplicated.
• The system rejects a withdrawal if the amount does not match the invoice, if the invoice has already been used, if it belongs to a different CUIT (the Argentine tax ID), if the CUIT is mistyped, or if the payment would go to the person being helped. No transaction can be deleted or edited: the system's code does not allow it. That is why a withdrawal can only be approved with the 3 keys: the founder, a qualified medical team and the system.
• If AUTOLINKER were to close for any reason, all the money in the fund will be donated to Hospital Castex (Hospital Eva Perón, San Martín, Buenos Aires Province).

Why Hospital Castex

"Hospital Castex is where I arrived as an emergency when I had my accident, and they saved my life." (translated from Spanish) — Luis Ojeda, founder of AUTOLINKER

This is an official, verifiable fact: his emergency admission to Hospital Castex is in the hospital's records.

What a verified identity lets you do

Each person has a single account, linked to their DNI (the Argentine national identity document). From the DNI, only an encrypted code is stored, and it is never shown to anyone. That way, someone who breaks the rules and is removed cannot come back under another name.

With a verified account you can:

• buy and pay with protected payment;
• sell and list parts, vehicles or your service;
• use the AUTOLINKER chat and assistant;
• create purchase orders and alerts;
• see workshops' phone numbers and message them through the chat;
• have your public profile with the verified badge, your time on the platform and your reputation as a buyer and as a seller.

Without an account you can only browse. Others see your display name, badge, time on the platform, approximate area and reputation; never your ID document, email, phone number or address.

Claims and reports

Claim about a purchase. In My purchases, open the purchase and tap "I have a problem". You have 10 calendar days from when you receive it. Choose what happened (it did not arrive, it arrived broken, something else arrived or it does not match the listing, another problem), tell us about it and upload the video of you opening the package or photos of what arrived (up to 6 files). Your money stays on hold while the AUTOLINKER team reviews it. If appropriate, it is refunded to you.

Report. Anyone, with or without an account, can report a listing, a person or business, a chat message or anything else from the Reports page. Reasons include fraud, a stolen part or one of doubtful origin, a fake listing, impersonation, harassment, racism or discrimination, and not keeping to what was agreed. Every report is reviewed by a member of the team, who can pause the listing or the account while investigating. If it is confirmed, whoever broke the rules loses reputation or is removed for good. The reported person is never told who reported them.

If there is danger right now, call 911 (Argentina's emergency number): a report on AUTOLINKER does not replace the police.

Languages and day/night mode

• Languages: Spanish, English and Brazilian Portuguese. The language button is in the top bar, next to night mode.
• Day or night mode: the button with the sun or the moon, in the top bar. It can also be changed in My account → Accessibility.
• Text size: the button with the letter A, in the same bar.

Frequently asked questions

Can I pick up the part in person? Yes, if the seller offers it, as on other well-known platforms. You still pay inside AUTOLINKER with safe purchase, never in cash, and when you pick it up you check the part and only then show your QR code to confirm the delivery. If the seller does not offer pickup, the part is shipped.

Who holds my money while the part is on its way? Mercado Pago. AUTOLINKER does not hold users' money.

Do I need to sign up to see the listings? No. You do not need an account to browse; to buy, sell, use the chat or the assistant, you do.